Terms of Trade

The Pool Smith Limited (PSL)

1. Service Scope and Inclusions
• Routine Maintenance Includes (but not limited to)
• Testing and balancing water chemistry
• Vacuuming and brushing of pool/spa surfaces
• Skimming debris, emptying baskets
• Inspecting visible equipment for proper function
• Providing full written report with photographs for each visit
2. Service Frequency & Scheduling
• Fortnightly (bi-weekly) service is standard unless otherwise agreed.
• Severe weather or unsafe site conditions may result in rescheduling. PSL will notify the customer
accordingly.
3. Customer Responsibilities
• Ensure correct water level is maintained at all times.
• Provide safe, unobstructed access to the pool area (including dogs kept inside if they are known to be
adverse to visitors)
• Inform PSL of any site-specific safety or access conditions ahead of visits.
3a. Missed Visit / No Access Fee
• If the technician cannot access the pool due to locked gates, pets, construction, events, or being turned
away, and no prior notice is given, a $75 + GST missed service fee will apply.
4. Additional Cleaning Services
• If the pool or spa requires extra servicing due to storms, heavy bather use, landscaping debris, or general
neglect, these will be treated as one-off visits and charged separately at the applicable rate.
5. Pool Automation Servicing & Call-Outs
• Where automation systems are installed, the customer authorises PSL to:
• Respond to alerts triggered by the system.
• Conduct regular six-monthly calibration and servicing
• Where on-site troubleshooting is required due to an unresolved alert, a standard call-out fee will apply.
6. Maintenance Chemicals
• All chemicals used in routine servicing will be supplied and administered by PSL and charged on the service
invoice.
• Unauthorised chemical additions by the client may impact service effectiveness.
7. Minor Repairs Pre-Authorisation
• The client pre-authorises PSL to undertake incidental repairs and treatments up to $450.00 + GST without
further approval.
• Repairs exceeding this threshold will be quoted for approval before proceeding.
8. Equipment Condition & Liability
• PSL is not liable for existing defects, age-related failures, or third-party installation faults.
• Pre-existing conditions will be documented where identifiable.
• Water clarity cannot be guaranteed if impacted by external factors outside of PSL’s control.
9. Service Adjustments
• Pools/spas over 60m² surface area may attract a surcharge.
• Any service beyond scheduled maintenance (e.g., green pool recovery, plumbing faults) will be quoted
separately.
10. Payment Terms
• Invoices are issued after each service. Payment is due within 7 days.
• Overdue balances may result in service suspension and a 2.5% monthly finance charge.
• Any invoices or charges that are disputed, must be queried before the due date.
11. Termination of Agreement
• A minimum 12-month service term applies.
• Either party may terminate with 7 days’ written notice after this period.
• All outstanding invoices are due immediately upon termination.
12. Disputes & Satisfaction
• Service-related concerns must be raised within 7 days of the visit.
• No refunds or credits will be issued for complaints lodged after this period.
13. Privacy Policy
• Customer data will be managed per the New Zealand Privacy Act and only used for service delivery and
communication purposes.
14. Agreement Authority
• By accepting service or signing an onboarding agreement, the customer affirms they have the authority to
enter into this agreement on behalf of all property owners at the service address.

The Pool Smith Limited
www.thepoolsmith.co.nz | office@thepoolsmith.co.nz | 09 296 0833

NZBN: 942-9050-383-320

GST: 135-717-096